Security Services the PGCL Way
Security Services is all about making our customers feel safe. We do this by providing solutions to protect and safeguard property, and the people who work or visit there. We know how valuable a feeling of security is for our customers’ business and for their people, and we strive to provide that feeling every day.
Our approach to conducting responsible business is very simple. We keep it to the basics of security services, and believe in providing benefits to the whole of economy rather than an individual or a group of people. Our services responsibilities include provision of security to our customers ranging from a local shop owner to an MNC.
We provide our customers with a range of customized security services that offer a complete security solution and meet the specific needs of any organization.
PGCL began more than 5 years ago with Security. We have come a long way since then, becoming a full-fledged Facility Management company, but we remain strong in Security Services.
What makes us special is our relentless drive for service excellence. We have developed knowledge and processes over the years to fine-tune every single aspect of this area. We are also focused on training our people to perform in a superior way. And finally, we consistently create new technology and systems to reach excellence day in, day out.
KPIs for Security Services
We have Key Performance Indicators (KPIs) in place to evaluate the effectiveness and quality of our services, and ensure you are getting the most out of our relationship. These include assessing employee turnover rates, employee engagement, gauging customer experience / satisfaction, and service efficiency.
Additionally, here are some examples of key performance indicators for you to discuss with your service provider to ensure the performance of your current Security Service setup:
- Time and attendance
- Security log and time documentation
- Manpower shortages
- Recruitment of right personnel
- Induction and training
- Staff grooming and appearance
- Claims due to losses
We develop additional KPIs based on specific customer characteristics and industry requirements.