Property Services the PGCL Way.

Property Management Services are about providing you with a welcoming and well-maintained building today, and about securing the value of your property for tomorrow and the future.

Increasingly often we work closely with clients to manage and limit the operational risk of a property’s critical systems and infrastructure. Risk alleviation is an integral part of what PGCL does for our customers.
Property management is the operation, control, and oversight of real estate as used in its most broad terms. Management indicates a need to be cared for, monitored and accountability given for its useful life and condition. This is much similar to the role of management in any business.

Property management is also the management of personal property, equipment, tooling and physical capital assets that are acquired and used to build, repair and maintain end item deliverable. Property management involves the processes, systems and manpower required to manage the life cycle of all acquired property as defined above including acquisition, control, accountability, responsibility, maintenance, utilization and disposition.

KPIs for Property Services

We have Key Performance Indicators (KPIs) in place to evaluate the effectiveness and quality of our services, and ensure you are getting the most out of our relationship. These include assessing employee turnover rates, employee engagement, gauging customer experience / satisfaction, and service efficiency.

Additionally, here are some examples of key performance indicators for you to discuss with your service provider to ensure the performance of your current Property Service setup:

  • Plans for corrective maintenance
  • Uptime for your critical systems
  • Deviations from planned maintenance costs
  • Serious incidents related to both facilities and people
  • Energy consumption and savings

We develop additional KPIs based on specific customer characteristics and industry requirements.