Facilities Management is the integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. In PGCL Facility Management is always delivered through an Integrated Facility Services model.
With the globally increasing demands of Facility Management, at PGCL, we are convinced that our ability to deliver all our offerings with our own team is crucial for securing both quality and efficiency. With in-house team, we are in a much better position to control, govern and manage each and every part of the services diligently, and we never have to rely on third-party partners to perform on the same high level we do.
Key Performance Indicators for FM
We have Key Performance Indicators (KPIs) in place to evaluate the effectiveness and quality of our services, and ensure you are getting the most out of our relationship. These include assessing employee turnover rates, employee engagement, gauging customer experience / satisfaction, and service efficiency.
Additionally, here are some examples of key performance
- End-user satisfaction
- Realized savings Vs budgetted
- Completion time of service requests and help desk complaints.
- Innovation and continuous improvements initiatives
- Lost time due to injury and incidents
We develop additional KPIs based on specific customer characteristics and industry.
Benefits of Choosing PGCL as your Facility Provider….Why us?
• We have years of experience in providing all kind of manpower to various corporate sectors, we have a niche in this field
• Our expert people work 24 * 7 so that you can focus on core strengths of your business.
• We have substantial client referrals
• We help in raising productivity and cut down employment related risk.
• We have right mix of expertise and experience to ensure maximum up time of your facility.
• We have worked with various industry verticals so we understand the working style of each vertical
• We employ people after strong verification procedures and we have set certain standards for employment
• We have state of the art infrastructure and an upper hand in latest technology
• We provide services for both Corporate & Domestic sector
• We provide the manpower in proper uniform and with appropriate safety equipment
• We have a dedicated help desk-single point contact- for solving any query or problem faced by you.
• Our staff is properly trained and groomed to work and adjust according to your work culture
• We have our in-house training and development department to keep the workers updated about latest technologies and methods.